{"id":31,"date":"2024-04-10T02:30:24","date_gmt":"2024-04-10T02:30:24","guid":{"rendered":"https:\/\/roseinglass.kinsta.cloud\/?page_id=31"},"modified":"2025-07-18T13:06:53","modified_gmt":"2025-07-18T13:06:53","slug":"nous-contacter","status":"publish","type":"page","link":"https:\/\/petalwhim.com\/fr\/nous-contacter\/","title":{"rendered":"Contactez nous"},"content":{"rendered":"<script src=\"https:\/\/www.google.com\/recaptcha\/api.js\" async defer><\/script>\n\n    <form id=\"custom-contact-form\" method=\"post\" action=\"\" data-trp-original-action=\"\">\n        <label for=\"custom_name\">Nom<\/label>\n        <input type=\"text\" id=\"custom_name\" name=\"custom_name\" required>\n\n        <label for=\"custom_email\">Courriel<\/label>\n        <input type=\"email\" id=\"custom_email\" name=\"custom_email\" required>\n\n        <label for=\"custom_phone\">T\u00e9l\u00e9phone (optionnel)<\/label>\n        <input type=\"text\" id=\"custom_phone\" name=\"custom_phone\">\n\n        <label for=\"custom_message\">Message<\/label>\n        <textarea id=\"custom_message\" name=\"custom_message\" required><\/textarea>\n\n        <button type=\"submit\" id=\"submit-button\">Envoyer un message<\/button>\n\t\t<div class=\"g-recaptcha\" data-sitekey=\"6LegiocrAAAAAPtGEsgdOSpPsfhGYLbPenTsIO07\"><\/div>\n\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\n    <div id=\"form-response\"><\/div>\n\n    <script type=\"text\/javascript\">\n        document.getElementById(\"custom-contact-form\").addEventListener(\"submit\", function(event){\n            event.preventDefault(); \/\/ Prevent the form from submitting normally\n\n            var formData = new FormData(this); \/\/ Get form data\n            var responseDiv = document.getElementById(\"form-response\");\n            var submitButton = document.getElementById(\"submit-button\");\n\n            \/\/ Disable the submit button and show loading spinner\n            submitButton.disabled = true;\n            responseDiv.innerHTML = \"<div id='loading-spinner' style='text-align:center;'><img src='\/wp-content\/uploads\/2025\/07\/loading-spinner-custom.gif' alt='Loading...'><\/div>\";\n    var recaptcha = document.querySelector('#g-recaptcha-response').value;\n    if (!recaptcha) {\n        responseDiv.innerHTML = \"<p style='color: red; font-weight: bold; font-size: 1.2em;'>Please complete the CAPTCHA.<\/p>\";\n        submitButton.disabled = false;\n        return;\n    }\n            \/\/ AJAX request\n            var xhr = new XMLHttpRequest();\n            xhr.open(\"POST\", window.location.href, true); \/\/ Post to the same page\n            xhr.onload = function () {\n                if (xhr.status === 200) {\n                    responseDiv.innerHTML = \"<p style='color: green; font-weight: bold; font-size: 1.2em;'>Thank you! Your message has been sent successfully.<\/p>\";\n                } else {\n                    responseDiv.innerHTML = \"<p style='color: red; font-weight: bold; font-size: 1.2em;'>Sorry, something went wrong. Please try again.<\/p>\";\n                }\n\n                \/\/ Re-enable the submit button after response\n                submitButton.disabled = false;\n            };\n            xhr.onerror = function () {\n                responseDiv.innerHTML = \"<p style='color: red; font-weight: bold; font-size: 1.2em;'>Sorry, something went wrong. Please try again.<\/p>\";\n                submitButton.disabled = false;\n            };\n            xhr.send(formData);\n        });\n    <\/script>\n\n    <style>\n        #submit-button {\n            background-color: #661731; \/* Button background color *\/\n            color: white; \/* Button text color *\/\n            padding: 10px 20px;\n            border: none;\n            cursor: pointer;\n            font-size: 1em;\n        }\n\n        #submit-button:hover {\n            background-color: #550e2f; \/* Darker background on hover *\/\n        }\n\n        #form-response {\n            margin-top: 15px;\n        }\n\n        #loading-spinner img {\n            width: 50px; \/* Adjust size *\/\n            height: 50px;\n        }\n    <\/style>\n\n    \r\n<h2>Autres moyens de nous contacter<\/h2>\r\n<p><strong>Par courrier \u00e9lectronique<\/strong> Courriel : contact@petalwhim.com Si vous nous avez contact\u00e9s par courriel, nous vous remercions de votre patience car notre \u00e9quipe s'efforce de r\u00e9pondre \u00e0 chaque demande. Nous ferons de notre mieux pour vous r\u00e9pondre dans les 48 heures. Veuillez noter que notre temps de r\u00e9ponse peut \u00eatre retard\u00e9 si nous recevons un grand nombre de messages, en particulier pendant la p\u00e9riode des soldes et de No\u00ebl. Nous ferons de notre mieux pour vous r\u00e9pondre d\u00e8s que possible. Nous vous remercions de votre compr\u00e9hension.<\/p>\r\n<p><strong>Par t\u00e9l\u00e9phone<\/strong> Si vous avez des questions ou des pr\u00e9occupations, n'h\u00e9sitez pas \u00e0 nous appeler. Nous serons ravis de vous aider. Notre service client\u00e8le est disponible du lundi au vendredi de 8h00 \u00e0 20h00 UTC+11.<\/p>\r\n<p><strong>Par courrier postal<\/strong> Adresse : Petal Whim\u2122, 12 Rue de la Part-Dieu, 69003 Lyon, France Nous r\u00e9pondons g\u00e9n\u00e9ralement aux courriers postaux dans un d\u00e9lai de 7 \u00e0 14 jours ouvrables.<\/p>\r\n<h2>Notre engagement en faveur d'un service client\u00e8le de qualit\u00e9<\/h2>\r\nPetal Whim\u2122 s'engage \u00e0 fournir un excellent service \u00e0 la client\u00e8le. Nous pensons que nos clients m\u00e9ritent la meilleure exp\u00e9rience possible lorsqu'ils ach\u00e8tent chez nous, et nous nous effor\u00e7ons de le faire \u00e0 chaque fois. Notre \u00e9quipe de service \u00e0 la client\u00e8le est toujours disponible pour r\u00e9pondre \u00e0 vos questions et vous aider \u00e0 trouver le produit parfait pour vos besoins. Nous savons que votre temps est pr\u00e9cieux, c'est pourquoi nous appr\u00e9cions votre travail et vous remercions d'avoir choisi Petal Whim\u2122 !<\/p>\r\n<h2>Vie priv\u00e9e<\/h2>\r\n<p>Nos \u00e9changes sont strictement confidentiels et tous nos \u00e9changes resteront priv\u00e9s. Conform\u00e9ment \u00e0 notre politique de confidentialit\u00e9, nous ne transmettons aucune donn\u00e9e \u00e0 des tiers.<\/p>","protected":false},"excerpt":{"rendered":"Other ways to contact us By email Email : contact@ If you have reached out to us via email, we appreciate your patience as our team works to respond to each inquiry. We will do our best to answer within 48 hours. 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